Transforming Faces Blog

Job opportunity: Communications & Stewardship Coordinator

September 10th, 2014 by

Transforming Faces is a small Canadian charity that provides free multi-disciplinary cleft care for children and adults in developing countries. We work in partnership with local cleft specialists and fund community-based medical teams. We go beyond the initial surgery, meaning wherever possible our local cleft teams include: audiologists, dentists, nurse co-ordinators, orthodontists, social workers, speech therapists and surgeons.  Our hope is that children and adults with cleft lip and palate can access local, comprehensive care that will allow them to lead full and happy lives.

Under the supervision of the Executive Director, the Communications & Stewardship Coordinator will play an important part in developing and implementing the organization’s communications, programming and fundraising operations in the following areas:

External Outreach & Communications

  • Develops marketing and advocacy strategies
  • Implements an annual communication plan, with input from internal stakeholders
  • Coordinates the design and production of all electronic and written communication, including annual report, newsletters, eNews, project briefings, and promotional materials
  • Responsible for media relations
  • Maintains Transforming Faces (TF) website, implements SEO best practices, and coordinate web hosting
  • Responsible for advertising – both online (Google Grants, Google Image Ads & Facebook Ads) and in print
  • Responsible for creating weekly content for the blog, with input from internal stakeholders
  • Responsible for weekly and monthly analytical reporting
  • Manages social media channels (Facebook, Twitter, G+, YouTube and LinkedIN) and connect with cleft community
  • Monitors the international cleft and related health sector, including social media discussions
  • Coordinates with suppliers and vendors, such as graphic designers

Fundraising & Donor Stewardship

  • Coordinates and develops fundraising activities, including: mail appeals, grant proposals, corporate sponsorship appeals, and third party events
  • Leads the identification, cultivation, solicitation and stewardship of donors and sponsors
  • Identifies annual fundraising goals and priorities, and oversees budget  
  • Manages SUMAC, TF’s donor information system
  • Supports donor recognition and relationship development efforts including coordinating thank you letters, donor surveys and donor appreciation events
  • Acts as the main point of contact for all donor and prospect inquiries 
  • Develops fundraising presentations and represents TF at events, conferences and other networking opportunities
  • Manages third party fundraising events and contracts
  • Provides resources and training to support TF partners with their local fundraising efforts
  • Collaborates in the set up of Friends of Transforming Faces (USA)

Proposal Development

  • Liaises with project partners to collect information, write grants and fulfill reporting requirements
  • Researches and maintains a database of potential grant opportunities
  • Maintains an accurate calendar of grant deadlines and ensures timely submissions

Fundraising Events

  • Manages event promotion, advertising, and media relations.
  • Provides Office Coordinator with logistical support for annual TF events

Internal Communications

  • Works with program staff, overseas partners and international medical personnel to interpret medical and program outcomes into reports, information pieces, testimonials and stories
  • Facilitates communication with and among project partners to support local communications goals and to generate best practices among projects (stories of team activities and patient outcomes)
  • Facilitates online partner forum & networking
  • Collaborates and provides insight into partner’s social media outreach

Required Skills:

  • Degree in communications, marketing, fundraising or related field preferred
  • 3 years’ experience in fundraising, donor stewardship and/or marketing
  • Previous proposal writing, fundraising and event management  experience required
  • Excellent research, data management and data analysis skills
  • Proven ability to work with a diverse group of stakeholders in a cross-cultural team environment
  • Spanish language skills are an asset
  • Experience with SUMAC, WordPress, Photoshop and Hootsuite are an asset
  • Must have excellent written and oral communication skills
  • Strong attention to detail and the ability to multi-task
  • Ability to meet tight deadlines
  • Self-motivated and organized
  • Ability to conduct international travel is desirable

Please submit your resume, cover letter and salary expectations by October 1, 2014.  All submissions must be submitted electronically to []

No phone calls, visits or mail please.

We encourage only those candidates with the above specified qualifications to apply. TF thanks all applicants but only those selected for an interview will be contacted.

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Join us on October 2 for Salsa for Smiles

September 1st, 2014 by


Kick off the night with salsa lessons from Steps Dance Studio, then dance all night to live music from the Clave Kings & DJ Jimmy Suave

DATE: Thursday, October 2, 2014

6 pm: Doors Open
7 pm: Salsa Lessons
8 pm: Dancing

VENUE: Lula Lounge, 1585 Dundas St. W., Toronto, ON, M6J 1T9

Invite your family & friends - Buy 5 tickets & get 1 free or buy 12 tickets & get 3 free!

Advance tickets are no longer available. Tickets will be sold at the door for $30. 

100% of proceeds are directed to cleft care. Last year, our event raised $16,000 for our comprehensive cleft care projects. Check out last year’s photo album!

Can’t attend? Consider donating! 


All donations of $200 or more will be matched and 100% of donations go directly to our cleft care programs. Charitable receipts will be available for donations, however, no charitable receipts will be available for event tickets. 

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Beyond the Initial Surgery: Meet Valentino, from Peru

August 29th, 2014 by


Valentino is three years old. Born with a complete bilateral cleft lip and palate, he was initially very shy and only spoke a few words when he was admitted to our partner project, KusiRostros, in 2012.

He attends speech therapy sessions every Tuesday at a Community Rehabilitation Centres (CRCs) in the district of San Martin de Porras. Housed in a clinic or health post, each CRC has a dentist, speech therapist and nurse co-ordinator. They offer families the medical, feeding and counselling support they need, close to home.

He has also attending orthodontic appointments. He now participates in the reading workshops with his mom and his aunt, likes to play with friends and is always smiling.



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Beyond the initial surgery: Meet Josephine

August 28th, 2014 by

Josephine Yayra Obidie was admitted to our partner project in Accra, Ghana when she was a week old. 

Both Mabel, Josephine’s mother, and her uncle were very surprised to see that the baby had a bilateral cleft lip and palate, a condition they didn’t know about. The maternal grandmother advised that the baby, who also had jaundice, be sent to the regional hospital. From there, she was referred to our partner hospital.

Her parents were counselled on appropriate feeding techniques and nutritional information. Josephine was also given immunizations. The team ensured that Josephine was appropriately nourished before her lip surgery. She is currently scheduled to undergo palate surgery in the near future.

Mabel had the full support of her family and did not face stigmatization. Josephine’s father is very fond of his daughter, whom he named Yayra which translates to Blessings. They look forward to her first day of school. 



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Beyond a Single Surgery: Meet Kelvin

August 27th, 2014 by

Portia Seyra Deynu, from Keta, Ghana, gave birth to Kelvin in April 2013 and the nurses and doctors took great care in explaining his cleft lip and palate to her. The nurses also gave her nutritional and feeding advice. 

Portia had seen a TV program about cleft and the doctor took the time to explain everything to her, so she did not experience the level of shock most mothers have when they are given the news. 

When Portia came back home, her paternal aunt, with whom she was staying, blamed the cleft lip and palate on Portia’s sins. Portia then moved in with her eldest sister in Accra to be closer to treatment at Korle Bu Teaching Hospital, but her sister made similar comments.

A child is born with cleft lip and palate approximately every two and a half minutes somewhere in the world, according to the US Census Bureau. 

Despite extensive research about cleft lip and palate, its causes are still unknown.

Her doctor referred her to Korle Bu Teaching Hospital, so that Kelvin could receive comprehensive care.  Portia and Kelvin were warmly received and they were registered with the National Health Insurance Scheme, a form of national health insurance established by the Government of Ghana

They now live in Madina, Accra, where Portia works as a nanny.  Kelvin is doing well and is accepted in the community.


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